Krispy Kreme Doughnuts
Krispy Kreme Doughnuts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Krispy Kreme Doughnuts has 2.4 star rating based on 316 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Krispy Kreme Doughnuts to a friend or colleague.
- Rating Distribution
Pros: Krispy kreme glazed my main choice everytime, Love the hot ones, Hot doughnuts.
Cons: Customer service, Attitude and service, No doughnuts and bad attidude.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Krispy Kreme Doughnuts has 2.4 star rating based on 316 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Krispy Kreme Doughnuts to a friend or colleague.
- Rating Distribution
Pros: Krispy kreme glazed my main choice everytime, Love the hot ones, Hot doughnuts.
Cons: Customer service, Attitude and service, No doughnuts and bad attidude.42% of users think that Krispy Kreme Doughnuts should improve its Customer Service.
57% of users say that they won't use Krispy Kreme Doughnuts in the future for similar services or products.Recent recommendations regarding this business are as follows: "Never", "Don’t waste your money!", "Set your expectations accordingly: very low", "Ask how long the wait", "Ask what the wait will be".
Most users want Krispy Kreme Doughnuts to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Not satisfied
User's recommendation: Never
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Verified Reviewer | Gastonia, North CarolinaIncorrect order
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Verified ReviewerLack of donuts
- Tasty
- Limited selection and lots of excuses
Preferred solution: An explanation of why they don't sell the donuts they advertise.
User's recommendation: Set your expectations accordingly: very low
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montville, ConnecticutExperience
I bought a dozen donuts at a Mohegan Sun Krispy Kreme location last night and I was shocked to see for one how small they have gotten but also the inconsistency in the size. Two of the exact same flavor of donut had about an inch difference in their size.
How can there be no consistency youre paying almost $20 for a dozen donuts and the sizing is all over the place. it was so disappointing to look in my box of donuts and see the random sizing. I was also disappointed that they got rid of the cream filled donut that they used to have.
I definitely did not enjoy the donuts as much as I had in the past. Im happy to send a photo of the discrepancy in the donut sizing.
- Size discrepancy
Preferred solution: Full refund
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Verified Reviewer | Rostov-On-Don, Southern Federal DistrictDid not get paid check it supposed to be mailed to me but never came
Preferred solution: I was an employee and never got paid
User's recommendation: I did not get paid. They said it was supposed to be mailed to me and it never came.
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Verified Reviewer | Clemson, South CarolinaSmall drink for 3.99
Preferred solution: Price reduction
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaSmall inconsistent sizes
- Great tasting doughnuts
- I have never had any quality issues like today
Preferred solution: Price reduction
User's recommendation: Open your box before you leave.
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Verified Buyer | Holland, MichiganDonuts have bought were very stale
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Verified ReviewerContinuous terrible services at 633 Evans St SW, Atlanta, GA 30310
Good Day
I just to express my concern at a KK @ 633 Evans St SW, Atlanta, GA 30310.
This was the store that I frequented since my childhood and always had a great experience until recent.
The last 2 times I visited was the most horrific customer experience I have ever received at an establishment. I placed an online order on 2-13-2024 for a pick up of 2 assorted dozens on 2-14-2024 7am.
I arrived 10 minutes early and proceeded to the drive thru. I left that location at 7:50am. Once at the speaker I was informed that my order could not be found. Once at the window the professionalism of the worker was -100.
I gave her my first and last name and she stated that the order was still not found until i gave her my order number from my phone. I asked for napkins after finally getting my order and was told i could not get any napkins because this was an online order.
Horrible.
Same type of service was witnessed just yesterday 2-21-2024. Last time visiting that location after nearly 40 years of visiting for sure.
Preferred solution: Full refund
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Verified Reviewer | Columbus, OhioMy Experience at Columbus, Ohio Store # 237
Food and ambiance was okay. The Service was terrible as I can see in the other comments.
I was denied a fresh creme filled donuts, by a kid that felt he had the right to deny me service. He reason was that the donuts I requested was only for customers in the drive-thru. I was friendly and ask for the store number but I got the store manger instead. I explained my experience and he agree that it was not their policy and he couldn't believe I was told this reason.
However, the manager gave me the donuts that I paid for (I didn't want any free ones), but he told the kid not to worry about how he treated his customer. I mentioned to him I was going to write about my experience and I wanted to know the kids name, but the manger told me to give him a break because he was in high school. In others words the Mission that Krispy Kreme stated their goal for Assistant Managers is to serve as a role model to team members. They set the tone to create an environment for exceptional customer service!
Well he did that by letting this kid know his conduct was okay. So sad how customer service has gone down hill.
User's recommendation: Every customer should be treated with respect and dignity no matter what race or gender.
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Verified Reviewer | Atlanta, GeorgiaCold donuts and they would not refund me back
Donuts where old ice cold not even warm alittle ! Very disappointing especial since I have family from out of town that has never had a krispy Kreme donut.
This is the second time this location has been like this . Not nice people and never have I ever seen the hot sign on for hot donuts. I would like $25 refunded back to me if you could. I work hard for things and to be pay for things that are not like they are suppose to is wrong.
I work for my self and I have never charged people and other expectations not be for filled !
I can say that the quality of the donuts were aweful and almost frozen like . And for $25 dollars I expect warm donuts with a smile please .
User's recommendation: Don’t go to the Krispy Kreme in roswelll
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Verified ReviewerFell in icy parking lot
Was in Clive visiting family (live out of town) and decided to go get donuts for grandsons breakfast. Drove to the shop around 10:30.
Saw shin that said lobby not open and thought that meant could order in lobby but not eat there. Too parking lot was full so had to park down T the bottom. When I got out and tried to walk to store, slipped and fell on VERY ICY parking lot. Being 69, when I fell I twisted my knee and rolled my ankle.
Due to having to go uphill to get something to hold onto, I had to crawl up. Luckily a nice couple stopped and offered to help but due to the ice were unable to help me up. Finished crawling to top of driveway and pulled myself up. Then had to go back down to my car since I couldnt order in the store.
I then drive thru drive thru and gentleman at window said he saw me fall but saw the other people trying to help so he didnt come out.
I wrote to them explaining this but never even got as much as an apology. No attempt to salt driveway!
- Do not care about customers safety
Preferred solution: Apology
User's recommendation: Use another donut place
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Verified Reviewer | Marshall, IllinoisShrinkflation
User's recommendation: Don't Eat Here!!!
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Verified ReviewerW-2 Taxes
Preferred solution: My W-2
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Verified Buyer | Conyers, GeorgiaTheft of money
User's recommendation: Don’t patronize this location
To long of a wait
User's recommendation: Ask how long the wait
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No refund scammer. You should have looked before you left.
They look fine to me. You sound poor.
I am poor
Then Krispy Kreme is not for you