Susan L Xsh
map-marker Wichita, Kansas

Donut quality

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I am a loyalty member, but have stopped shopping with KK. Once in a while I try to give KK another shot and always EXTREMELY disappointed. Strawberry Lemonade...a complete mess and NOTHING LIKE YOUR ADVERTISEMENT ON THE BOARD. I give up.
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Cons:
  • Horrible product

Preferred solution: Please address the quality of your donut product.

Martha P Jlu
map-marker Jersey City, New Jersey

Complaint

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Ive emailed and called several times about not getting double points for my year anniversary plus I never got a coupon for free donuts for my birthday Today I purchased in South Carolina a cup of coffee and I gave the woman my phone number and I see in the app I never got credit. Why is customer service not addressing my issue?
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Preferred solution: Let the company propose a solution

3 comments
Guest

You lead a real tough life.

Guest
reply icon Replying to comment of Guest-2016377

They sure do

Guest
reply icon Replying to comment of Guest-2016380

You posted your silly comment and then responded to your own self, trying to make it look like someone else agreed with you. Wow, YOU sure lead a real tough life! lmao!

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Phyllis S Oqm

Kept debit card and no correspondence with me at the drive thru window.

Rudeness-and they also didn't return my debit card at the drive thru. I had to drive between eight and 10 miles return trip back to Krispy Kreme to get my debit card as I was not even given an apology it was just handed to me not very customer concerned.
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Cons:
  • Horrible manager and drive through clerk was rude

Preferred solution: Let the company propose a solution

2 comments
Guest

I know it's frustrating and the employee should not be keeping your card but ultimately, it is your responsibility to keep track of your card.

Guest

So why did you leave it there? Don't be so forgetful

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Donna O Sor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingsport, Tennessee

Very rude worker

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Go in every Sunday night at 9:45 to pickup donuts after Church, drive an hour to get there, employees act very rude &;;;; inconvenienced by our business. I don't understand?
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Preferred solution: Apology

1 comment
Guest

Bad quality donuts anyway

Audra L
map-marker Seattle, Washington

Sugar high

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Very disappointed in this company, I have tried it two times and each time super disappointed. All it is sugar not a donut. But I guess this is what people want quantity not quality. Diabetes not health. Totally disgusting.
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Pros:
  • Nice staff member
Cons:
  • Crap food

Preferred solution: Add some healthy choices

User's recommendation: I actually like the donuts at the grocery store go there instead. Much better price to.

bennielee j

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

Where is my phone no or my email address

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the last 2 times i went to get donuts the did not have my no . or email. so i did not buy donuts if i am not going to get my credit for them .my email is sharpc40@***.com phone no 850-292-**** . nothing has changed so why am i having a problem.
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Pros:
  • Krispy kreme glazed my main choice everytime
  • Love the hot ones
  • Decent product

Preferred solution: get it right

User's recommendation: check your account

Jade W Rqz
map-marker Collingswood, New Jersey

Payroll

Okay so I worked at Krispy Kreme in Collingwood New Jersey. I was supposed to receive a check from them about 3 weeks ago and never received it. The first week they didn't put my hours in and recently did 2 weeks ago. When I came in this past Friday they said it was delayed, but checks came in today and I still get to have one.
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Preferred solution: To receive my check.

Hector C Lvd

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Payroll

Hello my name is hector Contreras i worked a few hours with you guys back at the beginning of December and ive been waiting on my paycheck for weeks now if i can please get some information on the issue please and thank you looking forward to hearing back from you thank you.
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Pros:
  • Hot doughnuts

Preferred solution: Let the company propose a solution

Jeremy G Rge

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Verified Reviewer

No donuts are horrible , very thin an flimsy nothing like the Irving always ones

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The doughnuts in Columbus Miss are horrible, flimsy an thin.
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Preferred solution: Let the company propose a solution

User's recommendation: Re train the staff

Philip T Stn
map-marker Proviso, Illinois

Horrible Mgr. & Svc!

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**First off I would give the Hillside IL. Krispy Kreme location ZERO stars if I could.**I am a resident of Westchester IL.

the town adjacent to the Village Of Hillside, the location of my experience with Krispy Kreme. For starters every single time I've gone to the Hillside location there have been issues ranging from receiving cold doughnuts when the notable "Hot Sign" is on to absolutely Horrific customer service, until finally today literally being openly threaten by the Manager and having her curse my mother in the drive thru today for returning cold doughnuts. Every time I go to this location it never fails they don't have a particular doughnut that is on the menu. Completely unapologetic on the drive thru mic as well.

Today I finally had enough and stopped my relaxing Sunday morning to drive back to the Hillside location and return the ice cold doughnuts. Got to the drive thru and requested very politely a refund. The crew member responded, "WHAT DID YOU ORDER!" I responded 6 of the new Carmel frosted...before I could finish she stated harshly..."When you order Carmel iced doughnuts they will NEVER be hot. I said ok politely and re-stated I like a refund please.

She continued to debate why I wanted a refund as I pulled to the window. Once at the window Oh Boy, the manager was so mean and threatening regarding the refund for my purchase. She proceeded to curse my mother and slam the window as I was speaking to her. I ended up having to call Hillside police to get the credit recipe from the Mgr.

of the store.

She of course banned me from ever coming to that location per the police that I called. I don't know about anyone else, but I will never go back or recommend anyone patronize this location ever!

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Loss:
$15
Pros:
  • Love the hot ones
Cons:
  • Poor service and management
  • Customer service

Preferred solution: Full refund

User's recommendation: Don't patronize!

Anonymous
map-marker Hattiesburg, Mississippi

Race issues

Just plan as Rude would not make more products and laughed in my face and turned around and starting talking to one another while I was standing in front of them
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User's recommendation: No I won’t recommend this place to anyone ever

1 comment
Guest

What place? Your complaint doesn't mention any business.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tehachapi, California

Is Krispy Kreme missing any damaged parts to their equipment/machines?

Krispy Kreme Doughnuts - Is Krispy Kreme missing any damaged parts to their equipment/machines?
Krispy Kreme Doughnuts - Is Krispy Kreme missing any damaged parts to their... - Image 2

To whom it may concern,

Is Krispy Kreme missing any damaged parts to their equipment/machines?

I purchased a box of original Krispy Kreme mini crullers at my local Walmart and while enjoying my forth mini cruller, I bit into several hard pieces. I spit that bite into my hand and rolled them around with my fingertips.

Turns out they are hard, broken, white plastic pieces which either came from your equipment/machines or a worker’s tools and will most likely be traced back to Krispy Kreme because they were baked into the product, There might be more pieces in the remaining mini crullers. I almost broke a tooth on them and I’m sure I ingested smaller pieces. I am a esophageal cancer survivor with part of it removed. It would be devastating if the smaller hard, broken, white plastic pieces I ingested caused damage to my already compromised digestive tract and my cancer returned.

I have the box of Krispy Kreme mini crullers zipped-locked along with the hard, broken, plastic pieces and receipt. I have pictures of everything.

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Anonymous
map-marker Sacramento, California

Customer service sucked that place needs to be shut down there's very rude and disgusting people that it was very very dirty inside they coughed all over my donuts

I had a bad experience at Krispy kremes off of florin road in Sacramento California very rude and disrespectful want to make a complaint all my four dozen donuts that I bought and paid full price for it we're very very cold the customer service sucked the people just were very reluctant with me African American people in one Asian descendant person and they were very rude disrespectful honestly like I'll never go there again and never have a problem there before they try to charge me $56 for two dozens of glazed donuts $56 I don't know if they thought it was stupid or what but I really some don't the glass window and I was trying to speak they just basically told me I can't get my money back
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User's recommendation: Don't go

Anonymous
map-marker Lincolnton, North Carolina

Sign in

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I can not get signed in to my account. I get a temp password and it will not accept the code.
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Loss:
$9

Preferred solution: Let the company propose a solution

User's recommendation: Be frustrated

Anonymous
map-marker Lincolnton, North Carolina

Contact

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Why make contact almost impossible. I can not find ANY real information. I still haven't been able to get password reset.
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User's recommendation: Be discouraged protest

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