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I went to krispy kreme on September 11th, 2016 around 9:20am. I went to the drive thru and ordered 2 original glazed donuts.

Karla said it would be $2.38. I get to the window and gave her a twenty dollar bill and 38 cents. So $20.38. She then gave me the donuts, my receipt and $3.00 back in change.

I told her i gave her $20.38. She said no you gave $5.38. I again told her no i said i gave you a twenty dollar bill. Then she gave me a $10.00 bill so now i had $13.00 i said you still owe me $5.00.

Then the manager came to the window and said i had to come inside so they could count the register. I went inside and waited about 10 minutes later the manager came and said we have no record of you giving her a twenty dollar bill. Oh my gosh i was soooooo mad by then i said i was not leaving there until i had my correct change even if i had to call the non emergency police line i would have. So the manager went back and i guess counted again and she came back with my $5.00 in change and she apologize and gave me a free box if donuts.

I think the situation was handled well by the manager. I didn't get a apology from karla she had an attitude. I understand mistakes happen but i hope this doesn't happen again to me or other customers for her lack of math counting.

Please people count your change!! This location was in burbank, ca.

Reason of review: Problems with payment.

Location: Glendale, California

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