Anonymous
map-marker Fort Worth, Texas

I could not figure out how to cancel an online order for pickup,

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I called the number for the store in Arlington, and got a lot of info about going online, and then was given the opportunity to call the store. The phone rang and rang, and finally I was told that it was not available (?) and the call was disconnected.

This happened over and over. The help information online talked about cancellation policy, but not how to get someone to actually cancel.

Finally, I found an 800 number which was wonderful! I waited maybe 3 minutes and had a wonderful customer service representative named Shaina!

The cancellation was completed in a very courteous and professional manner. I was so happy with the resolution!

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User's recommendation: If anyone has any issues, just call this phone number: 800-457-****.

Tawanda W Pcm

Not satisfied

Just because its st Patrick day everyone is not interested in the green nasty donuts us as customers should be able to get whatever we want on any holiday Im so pissed right now cause I didnt ask for green donuts and they gave me a dozen of those nasty *** green donuts
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User's recommendation: Never

Sandy H Yrx

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Verified Reviewer

I have complaint about the way was treated by my manager

I have been working for krispy kream for over 30 years this is the problem she hired some people from where she used to work and then she cut my hours to get her friends in the door I dont think dont think that fair to me I gave Krispy Kreme all these years I dont lay out of work dont call out . I have lupus but I still come to work on my days to work and she doesnt care do you think thats fair to me
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Lucyle Rax
map-marker Mobile, Alabama

No filling in the doughnuts 11 of 12 filled doughnuts

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I only gave 1 star because I couldn't the deserved 0 star. That was the first and last time I go to Krispy no Kreme. Dunkin doughnuts is better. At least when I serve coffee and dunkin doughnuts next week to my Army buddies there won't be disappointment. Thanks for the experience. It was good because I know where not to go.
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User's recommendation: No way

Anonymous
map-marker Concord, North Carolina

No filling in donuts

We went to Krispy Kreme Donuts near Concord Mills in Concord NC and ordered 4 lemon filled and 2 raspberry filled donuts to go. When we got home and sat down to eat them non of them had filling in them!!! This is the 2nd time this has happened at this location. I did call customer service today and they are sending a free dozen of assorted donuts coupon to us. I know it is more expensive to make the donuts now but dont compromise the quality bc all you are doing is loosing customers
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User's recommendation: Check your donuts before leaving

Anonymous

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Verified Buyer
| map-marker Macon, Georgia

Rewarmed doughnuts

Krispy Kreme Doughnuts - Rewarmed doughnuts

I just came from the Krispy Kreme on Pionono avenue in Macon and the hot sign on was. I only asked for three doughnuts.

When I ordered the guy that was in the speaker acted like me ordering was an issue for him. Then the lady at the window or cashier no smile and no good customer service. It seems as if everyone was mad that people want to order. It was one car ahead of me and just me ordering.

I got the doughnuts and they felt warm holding the box. When I was at the red light I picked one up and it was warm but hard as heck on the bottom and the other doughnut was like that as well.

Its shame for people to do that when you pay for something I deserve to get it the way its suppose to be. I eill not be going there again.

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Resolved
Kim F Zrs

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Verified Reviewer
| map-marker Bedford, New Hampshire

Resolved: Never answered my call.

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Cant get a hold of customer service. Wont answer my call. Too much trouble. Waste of time. Go elsewhere
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Pros:
  • Taste
Cons:
  • Offer and reward scam

Preferred solution: Response. An apology. Offers to actually show up in app. Only in email which sends me to app.

User's recommendation: Skip Krispy Kreme

Ann W Cvm
map-marker Montville, Connecticut

Hard product

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I bought two dozen donuts twice on you different occasions from the same Krispy Kreme at Mohegan Sun Connecticut. Not to mention they were $18.99 per dozen. I am so totally disgusted with this situation. It should not happen. What do I have to do touch every donut in my box to make sure they are fresh. Come on now.
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Loss:
$38
Cons:
  • Hard donuts twice at different times

Preferred solution: Full refund

User's recommendation: Make sure they are fresh.

David S Jit

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Verified Reviewer

No prices posted

Original review Feb 16, 2024
Every time I shop at a Walmart, I see cartons of Krispy Kreem doughnuts for sale. However the prices are never displayed. Whats wrong! Are you too embarrassed to show the price? At the price at the register, I can see why you want to hide the price until the consumer is in line. Heres a tip, post fair and honest prices and maybe you will attract more customers. For now, I and many others are not one.
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Pros:
  • Good doughnuts
Cons:
  • Hidden pricing

Preferred solution: Price reduction

User's recommendation: If you don’t see the price, don’t buy.

Anonymous
map-marker Hickory, North Carolina

Promotion

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The manager was very rude! He wouldn't listen to what I was trying to tell him or read the email . I was told he knew what the promotion was and then abruptly walked away.
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Natasha W Iaw

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Verified Buyer
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Verified Reviewer
| map-marker Austin, Texas

Upset

Krispy Kreme Doughnuts - Upset
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Purchased the buy one, get one half price for a dozen strawberry glazed donuts. Was able to add and purchase two dozen donuts, get to the location for someone to tell me they are out. Advised, I had already paid for them. Apologized and advised she can issue a refund or sub the strawberry donuts. Advised, I only came for the strawberry donuts. I don't live near the location, it took me over 40 mins to get to the location to be told they don't even have the order. Worst thing is even after telling me they are sold out until tomorrow morning you can still go to the app and place an order.
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Loss:
$22

Preferred solution: Full refund

Mellissa R R

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Verified Buyer
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Verified Reviewer
| map-marker Slidell, Louisiana

The Doughnuts I picked up looked like a 5 year old fixed them and I paid 62.00 for this

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Krispy Kreme Doughnuts - The Doughnuts I picked up looked like a 5 year old fixed them and I paid...
Krispy Kreme Doughnuts - The Doughnuts I picked up looked like a 5 year old fixed them... - Image 2
Krispy Kreme Doughnuts - The Doughnuts I picked up looked like a 5 year old fixed them... - Image 3
Krispy Kreme Doughnuts - The Doughnuts I picked up looked like a 5 year old fixed them... - Image 4
No one will answer the phone and i have an order for Saturday August 26 for a baby shower and i need to confirm it
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User's recommendation: Don't waste your time and money going there

Karen T Rvu

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Verified Buyer
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Verified Reviewer
| map-marker Metairie, Louisiana

Purchase on 09/15/2023

Krispy Kreme Doughnuts - Purchase on 09/15/2023
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I made a purchase this morning around 9:55a.m. (9/15/2023) for 4 GLAZED AND 2 CHOC FILLED DONUTS at the Clearview location in Metairie, La. The glazed donuts were flat as a pancake. Spending $12.00 for a 1/2 dozen donuts is outrageous and the product quality was extremely poor.
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Loss:
$13

Preferred solution: Full refund

Diva D Aju

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Verified Reviewer
| map-marker Evergreen Park, Illinois

Customer complaints

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My Name Is Diva Davis. A couple employees and the grandmother out of the Krispy Kreme Evergreen Park Illinois location @ 9150 S.

Western Ave Evergreen Park IL, 60805 posted almost naked pics on Instagram and Facebook that were taken unknowingly of my 7 year old daughter with malicious intent over a verbal disagreement. I have filed a police report and I will be pressing charges to the full extent of the law! These are not people that should be representing Krispy Kreme. Danielle Jackson, (manager) Acieiona Mcewen (daughter) Elana Simpson (grandmother) are the lowest of low please get these people off the Krispy Kreme locations worldwide asap!

Share This! Pleaseeee!

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Preferred solution: I want Danielle Jackson and Acieiona McEwen to be fired as well as fined for posting illicit photos of my minor 7 year old daughter on Facebook and Instagram.

Anonymous
map-marker Waverly, Tennessee

Bad service

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The Worker It was an group of Boys doing an fundraiser One boy had rung the bell the lady came out cursing yelling calling them fools and getting mad because they Rung the bell I was in the drive through and I heard all of this Is the worst Worker I hope she can be fired this is causing the Company bad reviews..!
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User's recommendation: Don’t Go