Krispy Kreme Doughnuts
Reviews and Complaints
I could not figure out how to cancel an online order for pickup,
I called the number for the store in Arlington, and got a lot of info about going online, and then was given the opportunity to call the store. The phone rang and rang, and finally I was told that it was not available (?) and the call was disconnected.
This happened over and over. The help information online talked about cancellation policy, but not how to get someone to actually cancel.
Finally, I found an 800 number which was wonderful! I waited maybe 3 minutes and had a wonderful customer service representative named Shaina!
The cancellation was completed in a very courteous and professional manner. I was so happy with the resolution!
User's recommendation: If anyone has any issues, just call this phone number: 800-457-****.
Not satisfied
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have complaint about the way was treated by my manager
No filling in the doughnuts 11 of 12 filled doughnuts
User's recommendation: No way
No filling in donuts
User's recommendation: Check your donuts before leaving
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Macon, GeorgiaRewarmed doughnuts
I just came from the Krispy Kreme on Pionono avenue in Macon and the hot sign on was. I only asked for three doughnuts.
When I ordered the guy that was in the speaker acted like me ordering was an issue for him. Then the lady at the window or cashier no smile and no good customer service. It seems as if everyone was mad that people want to order. It was one car ahead of me and just me ordering.
I got the doughnuts and they felt warm holding the box. When I was at the red light I picked one up and it was warm but hard as heck on the bottom and the other doughnut was like that as well.
Its shame for people to do that when you pay for something I deserve to get it the way its suppose to be. I eill not be going there again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bedford, New HampshireResolved: Never answered my call.
- Taste
- Offer and reward scam
Preferred solution: Response. An apology. Offers to actually show up in app. Only in email which sends me to app.
User's recommendation: Skip Krispy Kreme
Hard product
- Hard donuts twice at different times
Preferred solution: Full refund
User's recommendation: Make sure they are fresh.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo prices posted
- Good doughnuts
- Hidden pricing
Preferred solution: Price reduction
User's recommendation: If you don’t see the price, don’t buy.
Promotion
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasUpset
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Slidell, LouisianaThe Doughnuts I picked up looked like a 5 year old fixed them and I paid 62.00 for this
User's recommendation: Don't waste your time and money going there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Metairie, LouisianaPurchase on 09/15/2023
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Evergreen Park, IllinoisCustomer complaints
My Name Is Diva Davis. A couple employees and the grandmother out of the Krispy Kreme Evergreen Park Illinois location @ 9150 S.
Western Ave Evergreen Park IL, 60805 posted almost naked pics on Instagram and Facebook that were taken unknowingly of my 7 year old daughter with malicious intent over a verbal disagreement. I have filed a police report and I will be pressing charges to the full extent of the law! These are not people that should be representing Krispy Kreme. Danielle Jackson, (manager) Acieiona Mcewen (daughter) Elana Simpson (grandmother) are the lowest of low please get these people off the Krispy Kreme locations worldwide asap!
Share This! Pleaseeee!
Preferred solution: I want Danielle Jackson and Acieiona McEwen to be fired as well as fined for posting illicit photos of my minor 7 year old daughter on Facebook and Instagram.
Bad service
User's recommendation: Don’t Go
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.